Quote:
Originally Posted by lallen3
They tried to get my TP2 upgrade on an Everything Data plan, and after a few minutes I got them to add it to my old fair flex 800. I just bought my wife the Hero, and same story. They wouldn't budge. I asked 4 technical detail about WHY another plan is required, they said it uses a different type of data. This is bullshi*, all Sprint phones use 3G Rev A (except the cheapos). I called them out on that, then they conceded that it's simply their policy to charge MORE money for buying a new phone and renewing a contract. He acknowledged it wasn't fair to me, and added a recurring $20.00/mo credit to the account, in addition to the current 40% discounts I already receive. So 3 lines with Everything Data, unlimited airtime, unlimited mobile, etc for $93.00/month before tax. Came out ok, but the phone call took 2 hours.
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Wow I can't believe you actually got them to admit they just want more $$$. That's awesome you got them to give you even more credits. I have a SERO plan and I'm afraid of losing it so I would never dare fighting with CS, instead I just look for loop holes in their policies (i.e. apparently you can get a $70 renewal credit AND a $150 phone upgrade credit and keep the original SERO while effectively only needing to re-up for 2 years).
IMO it's stupid that certain phones REQUIRE everything data plans (Hero, Instinct (all of them), Moment, Pre)... but fortunately the TP2 works fine on all Sprint plans.