yea i had been dealing with sprint for a couple months now from my gps not working to phone freezing or powercycling on its own. finally on Wednesday i dropped my phone and the screen turned black with a white line going up and down. then i turned off then turned on and my screen was completely black.. the backlight turns on but still black.. i had to wait till today (saturday) to go to sprint store. tech told me they didnt have replacement phones or parts for tp so he going to order me a different phone because he saw this is going to be my 5th replacement he said a tp2 so i was like YES!!!!!!!!!!!!!!!!!!!!!! (inside) but outside i was like o man for real.. is it the same as mine. he said yea im like ok cool.. i just dont want this to keep happening.. and i walked out with no confirmation. i hope he was BS me. ima call sprint in a while and ask.. atleast i can use my keyboard to dial..
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Originally Posted by xxxjdoggxxx
It turns out my drive to the Sprint store was worth it. I go into the store and explain the problems I was having with my touch pro and after a minute or two of this guy doing something on his touch pro 2 he tells me there is a list of replacement options including the htc snap touch pro 2 and some other crappy phones (his actual words) then says he recommends the touch pro 2. Turns out he had a touch pro and told me he had the same problems with his that I had with mine.
So after being surprised I was being offered a touch pro 2 within minutes of walking in and no one even looking at my phone he goes to place the order. Then he tells me it is out of stock. A minute later he says there is a different way he can order it and another employee says to him "you can do it that way but you will get yelled at" (at that point I am not sure what they were talking about). Anyways he goes and talks to the manager for a minute and comes out and says I will have a brand new touch pro 2 on Monday or Tuesday at the latest and they will call me when they get it.
In all of this excitement I forgot to ask for printed confirmation of the order. I hope they actually call me back like they said. It just seems like this was too easy.  |