Ok, time for me to chime in....This will shock you all
History:
- Had the BNIB (brand new in box) TP1 that I bought for $300 (After all said and done, a wash with my current phone of that time). Worked fine for almost 10 months until the button failed.
- Got a refurbish TP1. The USB wouldn’t sync FOR nothing. The tech said the connector was broken.
- Got another refurb. The Tech at the store said that the phone was missing parts (like RAM) from the inside of the phone. And that is why the camera wasn’t working.
- Got another TP after turning down a BlackBerry, Treo Pro, Or HTC Snap. Comon Sprint, those are all downgrades!!!. 6 hours later, the screen fails. Can’t see a blasted thing!!!
So call up sprint support first thing Friday morning, speak to a rep, says I should go into a store and get a tp2.
So I go in, the say "1 hour and we will fix your phone". I come back in a hour, screen works! W00T!!! Go to the car, try to reply to an e-mail, no KB.
Turn around, back into store, give phone back to tech. They say they must order parts/refurb. I said, "but the guy on the phone said I could get a different phone?"
pull out the lists from pocket (BB tour, HTC Snap, Treo Pro, HTC TP2). "No can do on tp2" she says...
I am like but they are all downgrades!!!
Finally she calls manager, get approval, tp2 will be here Wednesday.
Yes, I asked for a tp2, mentioned the wel replacement program, got it. I was having legitimate problems...I pleaded, but stayed firm.
I didn't want to keep coming back to store, I didnb't want a phone without TF3D, VGA, sliding KB, WinMo. Yes I would be happy with TP1 that worked....but it was not meant to be.