Here is my latest e-mail (just written this morning at 8am EST)
.... FINGERS CROSSED!!! (Read last couple sentences, haha! I REALLY tried to go over-the-top)
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Thank you for your e-mail. Now that the Touch Pro is being replaced with like-model from Alltel, you mentioned that you do not stock the back-plate; as was also the case on the Verizon Touch Pro that was sent out to me. Since I have already packaged and sent my previous Alltel Touch Pro in the prepaid box, how am I to receive a back-plate for this phone? Also, why was my original message not included in this reply as was the case with all correspondence before? My concerns about the automated voice-prompt regarding Asurion being possibly changed when I called in to program the Verizon Touch Pro were not addressed; I wanted to make sure before activating/programming any replacement phone that my terms and conditions would not be changed or affected at all with Asurion, because this replacement is a factory warranty replacement and should be noted and fulfilled as such, unassociated with Asurion or insurance-claim of any kind.
I understand and truly appreciate your attempt to make this situation right by replacing my Alltel Touch Pro, with an Alltel Touch Pro - but the repeat issue of not having the back plate in stock, and now possibly having to prolong the service and hardware issues I have been facing for quite some time, coupled with the hoops I have already jumped through and disappointments I have suffered, I honestly cannot go without a complete functional phone any longer. Using this device primarily as a business tool, and having to heavily rely on it for appointments, web-searching, client correspondence, and GPS routing to appointments for my small business operation, I would like to make a request to be upgraded to the Verizon Touch Pro 2. *The TP2 being a Verizon phone will make my transition complete, allow me to take advantage of all the Windows Mobile tools I am used to and desperately need, and will put an immediate end to the back-and-forth ship/ship-back of these devices that are being sent, not in stock, missing pieces, or necessitate my time and resources to purchase parts on my own and wait to be credited for the purchase price etc. I very sincerely believe this option would not only solve this entire situation instantly, but would also leave me with an absolute sense of satisfaction and would erase the previous weeks of sub-par support, and set a new solid foundation for being a pleased and loyal Verizon customer into the future.
Thank you so much for your time and consideration of my request, as a customer I humbly and wholly believe it would be the perfect resolution