Quote:
Originally Posted by ScottHarris
I purchased a Samsung Moment for my wife and was told that they could just add on a data line to our existing everything messaging plan. I have a mogul and TP1 on the account that does that so they said adding on the Moment would be the same. When I got my bill I found I was now being charged for an Everything Message plan and Everything Data plan on the same bill ($129 data only for one phone). I just took the new phone back (still in 30 days) so the bill should not revert back to the way it was.
I do not have a TP2 yet. I was looking to get one but was told by Sprint that it falls under the same rules as and would require the Everything Data plan. It appears from this post that is not the case. I was also told that if I went to Everything Data plan and was found to be using the phone as modem that they could cancel my contract for violations. I do not know how they could do that or even how they would know but it is what I was told.
Maybe I jumped the gun by talking the phone back but I have gotten so many conflicting stories from Sprint I do not know what to believe any more. I just know that I am quite disappointed because my wife has been asking for new phone for months to do texting, email, web, and run some programs and I had to take it back because I cannot afford $60-$120 a month increase in my bill just to keep the same functionality. The only options I could find was to do the data plan and get an air card or take the phone back.
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Ah i was kinda confused but know i understand. It is kinda scary when retentions gets it wrong as well. Usually those guys are quite helpful. If I were you I would be calling back numerous times hoping for an employee that will finally understand. But if the main concern is your wife's phone (Moment) you might be out of luck as subzero confirmed that it does require the everything data plan.
You could call and try acting like a new customer and ask them that way then when they tell you it is alright suddenly remember you have an account.
Or I could dig out the number i was given for SERO customers which i am convinced is marginally better than *2 and you could try and talk to them.
Or you could visit every store in your city and ask all the managers there. But all those ideas will only end in the touchpro2 activated on your current account, not the samsung moment.
I just remembered 1 last option that i havn't confirmed if it works yet from my friend who just tried it (take about a month to know). You can sign up for a 70 dollar everything data and there is supposedly a code for a 15 dollar a month discout. So at the end of this month i should know if it worked for him thats only 55 for a phone with data. Still alot but its somthing.