Quote:
Originally Posted by ydoucare
I'm currently on the SERO 500 plan, but will soon be switching for the Hero. It was a good 2 year run on SERO, but have to give it up I guess. 
The bright side is, if you call in to retentions, they should offer you the Everything Data 450 with a $20 recurring credit for the length of your contract, which would make it $49.99 instead of $69.99. There's a lengthy thread on the sprintusers.com SERO forums discussing plan changes. |
I got off the phone with sprint yesterday and initially spoke to a rep that said there is no retentions department because I was threatening to leave them for bc my bill was to high after I switched to the hero, after being polite with the guy and explaining my difficulties, he says he can give me a plan with an "add-on" data package. I told him that this is not possible with the hero, he said sure yes it is. So then I return with "Have you ever activated a Hero before with an Add-On data package?" He says, "I've activated every phone you can image with just about any type of plan" So i'm like go for it. After waiting for a bit he comes back and says he can't do it. Duh, I already knew this.
Then he tells me he's going to transfer me to retentions. My response "I thought you said there was no retentions?" To which he replies sorry sir we have to follow a certain protocol. Yeah Right!!
So after going back and forth a bit with retentions and how my bill is about 20 dollars more than it previously was I got a $20 dollar monthly discount for the rest of my life with sprint (as mentioned by the previous poster) on top of this I keep all my bonus minutes roughly 400 and my 20% discount from work.
So to break it down Plan cost 69.99 - 20% (14.00) - $20 monthly discount i'll be paying about 35 dollars that's 1/2 off!!!, and with taxes and everything it should be back to what I was originally paying (about 42-43 dollars)
I am an 8 year customer, and retentions has always come through for me. If you've been with sprint for a few years give it a shot. It doesn't hurt to try.
PS I did have to sign a 2 year contract extension, but i've been with sprint for so long I don't think i'll ever move to a different carrier. Plus I get a Hero with an inexpensive contract to boot.