[Abicio]

Originally Posted by snowglyder

Nothing in Tucson. I'm on my 5th TP. The last one didn't even get data, and I didn't receive calls or text messages, only voicemail notifications 4 hours after the fact. Worse one yet. Just got the replacement (refurb) yesterday, after waiting since last Wednesday! I had Sprint credit my account for the lost service, but it's a real pain not being able to receive calls or anything. It wasted a lot of time not being able to contact people.

This one still gets hot and the screen is raised up slightly above the bezel. I can press it back in, but it comes back up. At least I can get calls and data now. I'm not sure what to do, because I'm afraid of Sprint replacing it with a less functional refurb TP.

Oh and get this, I talked to an Accounts Manager (ended up getting disconnected) but she was trying to tell me that Sprint did me a favor by looking at it because they normally charge to do so. I told her that WTF do I pay for insurance, where half of it covers tech support, and the other half covers lost or damage?! She didn't have any response to that. She also tried to tell me to deal with HTC for warranty. I can't believe that every time I call in I get even worse service than before. I really wish I could find a plan to compete with my SERO pricing (or even close), then I would leave.

Thanks for the info. I'm in the same boat. On my 4th refurb TP and the local Sprint Corporate store is no help what so ever. They just hard reset and send me away even when I can actually show them the problem is still present.