Not sure there is any rhyme or reason to it. I called Sprint last weds to get a replacement sent as my kb went out. They sent me a refurb and the screen has splotches all over it. Called to ask them to send another and they said they did. It did not show up, so I called back. They see the notes of the tech but no 2nd order. Then they tell me they cannot send me another. I must go to a store. I argue to no avail. Finally give up and go to the store. Tell the guy I am sorry for taking up his time and all I need is a replacement phone. He tells me he is just going to order me a TP2. I did not ask or expect it. I like the tp and would have been fine with the refurb if the screen was OK. It really makes no sense. They refuse to send me a refurb tp and I end up with a tp2. Go figure. Needless to say, all is well that ends well.
