[shaakezula]

be afraid...be VERY afraid...i' on mt 4th yes FOURTH touch pro in 13 months...after countless calls, irate screaming, endless hours with sprint, assurion ect..they FINALLY offered me an upgraded fone (1st asked me to pay then FINALLY came to their senses when i asked for the retention center to cancel) so they offered me a touch pro 2 IF i re-upped for another 2 years...same dang issues with the t/pro
keyboard would malfunction and QUIT working
fone would overheat
fone wouldn't even ring and tons of missed calls
fone would freeze between landscape n portrait mode
foone stopped syncing with pc

u get stuck is this ENDLESS refurbished cycle and it NEVER EVER ENDS!..
this is a multi billion dollar comglomerate..you mean to tell me if u have a customer (which you CLAIM to care so much about) that has a broken fone 4 times in a year, u CAN'T send out a NEW replacement fone? not even an upgrade but a NEW fone in which we spent in excess of 4-500$ on? and your ONLY solution is to send us someone else's broken pos? PSSSSSSSSSSSSH no wonder your 4th in the cell fone wars/ratings
so after that rant i got what i wanted...