[Talon Pro]

One has to wonder if some of this is due to the jerks who do anything to get something for free, including lie cheat or steal. They just cant be happy with what they have no matter what happens and always think they deserve the next best new thing out. Sprint (and im sure other carriers) know they have let some people get away with this in the past and are probably trying to make up for it. Someone who is in their first 'contract' and bitches and moans about poor customer service and crappy phones and 'ill just go get an iPhony if you dont give me a TP2...' doesnt help at all. Ive been with Sprint 10 year and one month. I would expect them to consider that when i say im upset because ive called multiple times and didnt get something fixed. I called 5 times on my wifes Instinct and the tech rep said ill send you a TP. I said well i think that might be too much phone for her, and the rep said what phone were you thinking of then? I said maybe the Diamond, but im concerned about the rebate issue, i dont want to pay full price, can we pay the diff between the Instinct and the Diamond? To which the rep replied 'im hurt, i didnt say anything about money at this point.' So we ended up getting the Diamond completely free AND got to sell the Instinct.

All i did was list the issues and kept calling back trying to get them fixed, but i never yelled or threatened to leave and go to T-Mobile if i didnt get what i wanted. In fact i never threaten to leave, i just bring up the fact that ive been with them so long (even though its in a Sticky in my account notes as ive seen it before) and they usually mention that before i can.