[Medic]

I got a refurb thru customer service and there was quite a gap between the keyboard and screen. I took it in to my one and only sprint store/repair center in town. They basically told me that since its a refurb its not gonna look as good as a new phone. It took 3 calls to sprint and them calling the store manager to get the phone replaced. That phones screen died after 2 weeks and no the current phone I got as a replacement also has its defects. My home and talk button are raised and the back and end button are somewhat sunken in. I won't take it in cuz I'm tired of dealing with my one and only sprint store.

Oh and whats funny is that if you notice on one of the papers you received in the box with the phone there is a sentence making reference that the phone are checked thoroughly to meet and even exceed sprints standards. When I pointed this out the store reps were at a loss for words but still got the b.s. of it being a refurb by the technician.