[potatoofdoom]

I have had at least 6 moguls in the past 2 months, everytime I pick up my new one, it has the keyboard defect where you either get no letters at all, or 2 to 4 of the same letter from one button push.

Sprint has given me 3 options. 1) Keep going back over and over again for defective refurb moguls. 2) Take an HTC Snap instead, which has a much smaller keyboard, no touch screen, and no wifi. 3) Take a Treo Pro, which also has a rediculously small keyboard.

The two other phones would be free and I can take them without extending my contract. I'm not sure if I would get a new one in the box or a refurb. My problem is that these devices have tiny keyboards and thusly, in mind my only I think, are not comprable to the mogul. Every Sprint rep that I have talked to thus far insists that the Snap and Treo Pro are the ONLY comprable devices. I asked about the Touch Pro and, get this... A rep at the Sprint store stated that they no longer sell it. I pointed out that I could buy one from sprint online right now if I wanted to. She had an "oh crap" look on her face and stammered about how she cannot control what they sell online. I stated that Sprint is one company, not an online retailer that just happens to have independent stores set up. She shrugged and said "well I don't know what to tell you." Furthermore, regarding the Touch Pro, the rep stated "Even if we could, I wouldn't sell it to anybody because it has so many problems." Wow.

Then, I inquired about the Touch Pro 2, she chuckled at me and said, "that's a world phone, there's no way we would give you one of those for free."

So, before I rant any more, sprint still has plenty of Moguls left, and from my experience, all of them are defective, garbage refurbs. Furthermore, it seems that sprint would rather either: 1) Provide unlimited refurbished phones to everyone who still has a mogul, 2) Lose a customer of 6 years over this situation, or 3) Provide lesser, very unpopular phones in lieu of what they should provide.

I wish everyone the best of luck with their situations. All I can say is to not give up until you are satisfied, even if that means leaving Sprint to go to another, slightly better, equally bad, or worse serivce.