[a_c_s]

I have this issue periodically...I accept the $9.99 charge, never get charged on my bill, and on the occasion it pops up again, I just accept it...I have a feeling it has to do with server refreshes, though not sure if this would be on Sprint's or Telenav's end...in any case, as others have suggested, if accepting the charge works, just do so...I've never actually heard of the charge being disallowed...they do everything in their power to let you charge things so I'm shocked this is even happening...but it sounds like you should try Tier 2 tech support to see if they can reprovision over the air or reset something on their end...a trip to the store would be last resort but possibly necessary...