[crsa3000]

Wow, It's funny how VZW can have such communication issues internally. Here's my reply from them stating it's a software issue and to just wait or get a refurbished phone and basically have no guarantee that the issue will be resolved. I replied stating that the refurbished unit will be unacceptable and that I would only feel confident with a new phone being shipped. We'll see what they say....waiting....



I apologize for that issues that you are experiencing with your signal flipping between EVDO and 1X coverage. My name is Jeremiah and I attempted to call you to discuss this issue but was unable to reach you. We are aware of this issue and are currently working on a resolution. A software update should be released to resolve this issue; however, we do not have an exact date when it will be released.

We do have the option to replace your phone but we can not guarantee that this will resolve the issue you are experiencing. Your manufacturer's warranty provides an equipment replacement option for up to one year from the date of purchase. Verizon Wireless will provide you with a certified like-new wireless phone identical to the one you have in exchange for returning the qualifying defective device. This exchange does not cover physical or liquid damage, installed handsets, batteries, accessories, or antennas. If you would like to replace your HTC Touch Pro2, please reply to this e-mail with a shipping address and contact phone number. Once this information is received, we will process your replacement order.

Christopher, I apologize for any inconvenience that this signal issue has caused you. We appreciate your business and thank you for using Verizon Wireless products and services. Should you have additional questions or concerns, please reply to this e-mail.

Sincerely,

Jeremiah
Verizon Wireless
Customer Service

If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all copies and backups thereof. If you are the intended recipient and are a Verizon Wireless customer, this response is subject to the terms of your Customer Agreement.