[froader]

Here is the last reply. I replied asking what exactly had been fixed, updated, etc. to fix the problem.

Dear ------------- ,

I know you were working with Dennis before, but he is not here and I wanted to get this new phone out to you as soon as possible, so I sent it myself. My name is Nikkie, it is my personal goal to deliver world class service to you. Thank you for taking the time to email me here at Verizon Wireless Customer Service.

I have read your previous communications with us, and I am sorry that you have had to go through so much. I know that this new phone will serve you much better. It looks like Dennis already covered all the important information, so I'll just tell you what you need to know:

I sent you a new HTC Touch Pro 2, which has the necessary upgrade and corrections to resolve the connection issue already installed. We ran out of the usual replacement units, so I sent you a brand new one. You should be able to simply synch your information and enjoy the phone. Instructions to activate it are in the box. Please keep the box for a couple weeks, at least, to make sure everything is good with this new phone. Because the phone is new, you will get a new battery, charger and manual, which you may keep as spares if you like. Any parts that you don't want to keep, please donate them to charity in one of our stores, to help victims of abuse through HopeLine. We have drop-boxes in all of our stores for this.

You should get the new phone by Monday, and possibly by tomorrow.

----------, thank you for emailing me today, I hope that this new phone will mark the end of the connection issues for you, and the start of a properly functioning phone for you. If you have any further questions or concerns, please reply to this email, and I will be delighted to assist you further. Thank you for choosing Verizon Wireless for all your wireless needs.


Sincerely,

Nikkie
Verizon Wireless
Customer Service