Here are the responses from today. They will be sending a new phone. I would really be interested what has been fixed or if its totally BS. New phone is OK w/ me.
Dear Froader,
Thank you for your reply. My name is Dennis. I attempted to contact you to resolve this issue, but I was only able to leave a voicemail. Please reply to this email with a physical address. I will send a new device to you. We will need the original device sent back within 10 calendar days. I have notated the account to have your reply email sent directly to me or to make it easier, please send a new email to me directly at
dennis.park2@verizonwireless.com. I will process the order first thing in the morning once I receive your email with the physical shipping address.
Thank you for your time and patience as we resolve this issue. We appreciate your loyalty and business here at Verizon Wireless.
Sincerely,
Dennis
Verizon Wireless
Customer Service
If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all copies and backups thereof. If you are the intended recipient and are a Verizon Wireless Customer, This response is subject to the terms of your Customer Agreement.
-----Original Message-----
From: --------------------------
Sent: Thu Nov 19 12:51:34 MST 2009
To:
wfmweirt@HQ.VerizonWireless.com
Cc:
Subject: RE: Other (WFM49792367)
As I stated earlier. I request to have a brand new replacement.
There is a stated defect with this device that I have purchased new. Due to the fact that this phone was sold with this defect. The reason that this is out of my control should not subject me to a used refurbished phone.
Please understand and provide me a new phone that doesn't have this stated defect. Please do not penalize me by sending a refurbished device when this situation is not my fault nor in my control.
-----------------------------
From:
wfmweirt@HQ.VerizonWireless.com [mailto:wfmweirt@HQ.VerizonWireless.com]
Sent: Thursday, November 19, 2009 11:29 AM
To: Froader
Subject: RE: Other (WFM49792367)
Dear Froader,
My name is Bill, and I thank you for your inquiry regarding a replacement phone. The phone we would be sending you is a refurbished model. Your manufacturer's warranty provides an equipment replacement option for up to one year from the date of purchase. Verizon Wireless will provide you with a certified like-new wireless phone identical to the one you have in exchange for returning the qualifying defective device. This exchange does not cover physical or liquid damage, installed handsets, batteries, accessories, or antennas.
Certified like-new wireless phones pass over a 100-point quality check before they can be offered as replacements. Since these devices have the latest software version, they often perform better than the device currently being used.
If you would like to take advantage of this program locally, please visit a Verizon Wireless store near you. To obtain a list of stores in your area, please click on the following link that will direct you to the "Store Locator" page of our website:
www.verizonwireless.com/storelocator<http://www.verizonwireless.com/storelocator>
For your convenience I have provided the store location nearest to the address on your account:
----------------------------
Froader, I apologize for any inconvenience this phone issue has caused you. I also want you to know that we appreciate your business and thank you for using Verizon Wireless. Should you have additional questions, please reply to this e-mail.
Sincerely,
Bill
Verizon Wireless
Customer Service
If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all its copies and backups thereof. If you are the intended recipient and are a Verizon Wireless customer, this response is subject to the terms of your Customer Agreement.