Quote:
Originally Posted by biggienick
do you remember which rep handled your sister?I would find that rep and get them to do the same for you that they did for her.
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yeah i remember, it was the same rep and same tech that did mine. we went in together, they did them at the same time.
i think the difference was that they could claim they couldnt duplicate the overheating issues for my phone, but they couldnt claim that for her kb that was obviously not working (no letters appear when you try to type on it). not sure whether her two previous exchanges mattered or not, this was my third trip to a repair store but with the same phone.
i contemplated taking mine in for a broken kb, but my sister said they'd get suspicious when they saw the circle of broken keys left by the hammer =P