Quote:
Originally Posted by azurecrayon
unfortunately they will not offer me an exchange. the asc told me they cannot exchange phones and can only order refurbs of the same model. ive had it in to the corp store twice, both times they have said that it passes all their diagnostics and they cant duplicate the issue. ive had a few different online techs offer refurb tps, but they always say they cant exchange.
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wow, that is nuts. do you remember which rep handled your sister?I would find that rep and get them to do the same for you that they did for her.
I had to go to 3 different stores about 4x each so that's about 12 hours down the drain but I got TP2s for all our accounts.