[biggienick]

azurecrayon,

When you go in to the repair center, see if they will offer you ANY exchange on the phone. They should offer you the BB Tour, Snap, Treo Pro, etc. When they offer this to you, just mull around and then tell them that you want to think about it BUT you want that info in your account notes. Make them read it back to you. Make sure that the notes indicate that you are eligible for a phone swap because of your problems and that you will do research and come back to let them know which fone you want.

Then a few days later, go back and find a different CSR, have them reference your notes that you are eligible for a phone swap and reference your sister's account and say that you were playing with HER TP2 that she got on a phone swap and that you want the same fone. It will need manager approval but say that you've swapped out for at least 4 different TP1s and now you want a TP2.