Quote:
Originally Posted by kitts
titaniumgiant, it doesn't matter if I work as a CSR at sprint or not..
OPs attitude and yelling at the CSRs didn't and will not help in getting his issues resolved in his way. And the incident is noted down on his account by now. So, when the next CSR opens his account, he will know what kind of customer he is talking to. 
I repeat, be nice to the CSRs. If you dont' like their answer, call back to talk to a different CSR, again gently. Getting mad at them WON'T help. |
I agree i could have been nicer, BUT, why do i have to know the in's and out's of dealing with a CSR?? why do i have to call back when i get a rep blaming me for my problems? That is the problem with CSR in the first place, they dont know anything, and more importantly, they dont care about trying to resolve the issue. they blame issues on the customer, why else would i begin to raise my voice with them?? Every time i call in i think to myself, i am going to be calm and cool with the rep, i am not going to raise my voice. every time they manage to give me the run around on the issues, force blame upon and insult me. Now if you can be calm when you are being treated like crap, then kudos to you. but I for one do not appreciate poor service and a lack of respect for customer.
Im sure they have me pegged now on my account, which is again extremely biased, because THEY are the ones entering the notes. I really wish i recorded the conversations, i am sure you would see why I am so upset.