Quote:
Originally Posted by djhes
I agree we should troubleshoot a bit before we call support, but that was 1 of 4 issues i was having here are the other 3 that occurs:
1. the phone randomly restarts.
2. Threaded txt msgs are messed up. if i ping 5 msgs back and forth from a friend, it will show i have 5 new messages in my phone. if i select the message it still shows as new. i have to select the message 5 times for it to not be shown as new.
3. I cant select multiple emails / txt msgs. it is a pain in the butt to remove 35 new emails one by one. I am not sure why this doesnt work now.
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Sadly all of those issues most Sprint employees will blame on the fact that the phone is Windows Mobile....
I know that there is work arounds for #2 and #3....
As far as the phone resetting, I've only had that happen with bad flashes on custom roms...
I never use stock, the TP having such a good community following here for custom roms is atleast half the fun of owning the TP....IMO
My fix 99.99% of the time is to flash back to original Shipped Sprint rom and then flash to whatever I choose.....
As far as the hotmail issue, I've always had the live setup and if that causes problems I download and install a new live/bing cab but thats only happened once and it was my fault for taking it out of the kitchen I used...
Quote:
Originally Posted by djhes
going to a repair center is what i will do now, but my time is limited as is, a newlywed, work full time and dj 2 nights a week. its hard to make the long drive to the closest repair center when it is open. I usually put up with this stuuf, but this was the last stand.
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Quote:
Originally Posted by djhes
Thats good to know, i will bring it into the store to see if they are more helpful.
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I rarely ever call customer service, I always go to the nearest Sprint store....
Luckily I live within 5 miles of a store....
I agree its a PITA to find time to go to the Sprint store but realistically the TP's faults/problems are more HTC's and/or M$ faults then Sprint's....
When I visit Sprint, I take that in consideration and treat the reps how I would want to treated by a customer if I was in their shoes....
I have even mentioned how horrible the phone reps for Sprint are to the store employees and they agreed quietly with me....lol
I have never had any issues when I went to the store for repairs....
Go in there calmly and professional and see what they can do....
If your real goal is to try to get the free TP2 then you should read the "Sprint replacing TP with TP2" thread on the general TP board to give yourself a higher probabilty of that happening....
From casually reading the thread it has been very rare that anyone has gotten Sprint to do an exchange of TP for a TP2 over the phone....
You may have to go to a couple of stores and/or wait til the TP2's are in stock...
LOT OF HASSLE....LOL
I have held off from doing this because fo the hassle and the last refurb TP I got is holding strong!!!!
I came mighty close to getting the $50 plan but decided 2 lines of $30 sero plans would prolly be enuff....
Great value for $30 IMO....
Quote:
Originally Posted by djhes
As for the Sero plan, i pay $60 a month including insurance, and my wife is on tmobile paying $52 a month with no contract left. With Sero, i cant add her, and a family plan would only be like $20-30 or more a month with 2 iphones i think.
To top things off, I dont even get service at work, so 40 hrs a week i have super limited service anyways. Sero is dope, just not worth it at this point for me. (now if i had the $30 plan, i wouldnt switch regardless)
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Just some things to consider and research before you pull the plug on your sero account.....
Your pricing estimate for the Tmobile sounds like a low estimate if you gonna try to duplicate what you have with Sprint....i.e data, text mess, etc....
But what you and your wife are paying combined now will probably be around what your paying, most likely more, on a family plan at Tmobile....
In my area 2 phone fam plan with tmobile
Service no contract = $110.00 with 750mins, data, texts
service with contract = $60.00 with 750mins but not including data or texts adding data and texts to both lines will get you up close to $110.00
there is a slight chance you could get Sprint to clone your current sero plan to add a line but combined pricing will still be up there and then you have to deal with over the phone customer service....lol
Quote:
Originally Posted by gmfeny
IMO it sounds like you were upset bc you got a refurb TP to begin with when u really wanted a TP2 for free. Now dont get mad I'm just telling you what it sounds like. You seemed very rude from the jump and when the 1st answer they gave you didnt help you yelled at them. You should try being patient and give them time to help you. I know personally I wouldnt be very nice to someone who is upset with their phone and decided to take it out on whoever worked for sprint. And maybe they didnt hang up on you on pupose. When I call sprint with a problem most the time I know more than the person I'm talking too but I'm patient with them until my problem is resolved (which it always is) and I've never had a problem with them. Sometimes they dont know what their talking about but hey we're human we all dont know everything.
So to sum this up lol just be nice and give them a chance.
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No offense op but I agree 100% with the quoted above.....
Customer service on the phone is horrible and if you come off the wrong way it will only go even farther downhill....
It's amazing how bad the phone Sprint reps are and crazy that couple years back they were even worse...lol
1st timed I called years back the rep barely spoke english...
If I didn't have Sero, I wouldn't have Sprint
Quote:
Originally Posted by sfhub
Long story short, install this ROM
1.03.651.4 ROM
http://rapidshare.com/files/17615341...3_Ship.exe.zip
from this thread
http://forum.ppcgeeks.com/showthread.php?t=42741
That will get you back the ROM that you are used to using on the other Touch Pros you had, which will address your messaging issues.
Only if the phone is still behaving funny, perform an EPST reset.
You need your MSL, MSID, MSN (your phone #) which Sprint can give you or you can get yourself from the ESN swap website.
##786#
Write down your MSID
Menu->Reset
It'll probably ask you for your MSL.
After the phone resets itself, verify your MSID and MSN are correct using ##MSL#
When that is done, update your vision profile using Settings->System->Update Profile
There, your phone is now factory fresh with the original ROM Touch Pro was shipped with way back when it was released. |
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Quote:
Originally Posted by kitts
titaniumgiant, it doesn't matter if I work as a CSR at sprint or not..
OPs attitude and yelling at the CSRs didn't and will not help in getting his issues resolved in his way. And the incident is noted down on his account by now. So, when the next CSR opens his account, he will know what kind of customer he is talking to. 
I repeat, be nice to the CSRs. If you dont' like their answer, call back to talk to a different CSR, again gently. Getting mad at them WON'T help. |
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Quote:
Originally Posted by x10guy
I'm sorry to hear your sad story but is this really a "must read"?
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1+
I thought this was gonna be OMG WTF LOL
Quote:
Originally Posted by Talon Pro
Yea thats really smart, telling him to put the original ROM back on when HTC says dont install it after the updated MR ROM has been installed.
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HTC also advertised that the TP was a top of the line phone.....
HTC also obviously thought that their build design was good.....
Besides I did this numerous times to my TP and my phone is just as it was when I bought it brand new....
Also how much knowledge or experience do you have with flashing? I've read you anti-flash posts here, your sig, need I say more......
Quote:
Originally Posted by Talon Pro
As for your text message blues, search for Losers SMS Fix. It works.
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The Losers cab will work,
but just for fun if your gonna roll with his advice when you bring it in tell sprint you messed with the registry by installing this cab and maybe they will void your warranty since he is vocal about messing with your TP and doing things that Sprint/HTC has deemed warranty voidable......
I just never understood your motivation here if your anti-custom rom....
Your sig is just ridiculous...
Most of your posts laughable.....
IMO alot of what you say is like a Chevy fan trolling a Ford forum.....
Talon please don't send the HTC/Sprint Warranty detectives on me for flashing....