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Originally Posted by rp4643
Ok guys and gals...I have placed another service call into Verizon tier 2. I gave the service rep the name of Kevin and told him to contact Kevin...They won't, WHY? Also, there is NO 1x problems in Verizons database. Come on! WTH is going on. Also, I wrote Kevin in detail what's occuring 2 weeks ago and still haven't heard anything. I'm starting to wonder if they are deliberately ignoring this issue so we all will just go away?
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Yeah... there are a ton of service centers. Just call Kevin directly and be done with it. I don't think anyone has heard anything back from Kevin. I really don't think this issue will be fixed overnight. It's going to take a bunch of pressure and a bunch of cases for them to actually look into it. Thus that's the reason I got a Tech Supervisor who was willing to put his contact information out there. Instead of calling just the standard VZW line, call KEVIN directly... his phone was in the post and I've included it below.
Kevin Drakeford
kevin.drakeford@verizonwireless.com
843-566-8600 EXT 1789
Charleston, SC Call Center