[ksj]

K, first of all, I didn't say we just shouldn't answer any questions or that every question can be answered with a search. I was talking about the questions that continue to be repeatedly asked and answered. People call 411 and tech support because of its convenience, yes. But they're also paying for that convenience, and people are being paid to answer those questions. We're not. I'm willing to answer questions. But sometimes it gets a little frustrating when we are answering questions again and again, when they can be answered in 10 seconds with a search.