[gmfeny]

IMO it sounds like you were upset bc you got a refurb TP to begin with when u really wanted a TP2 for free. Now dont get mad I'm just telling you what it sounds like. You seemed very rude from the jump and when the 1st answer they gave you didnt help you yelled at them. You should try being patient and give them time to help you. I know personally I wouldnt be very nice to someone who is upset with their phone and decided to take it out on whoever worked for sprint. And maybe they didnt hang up on you on pupose. When I call sprint with a problem most the time I know more than the person I'm talking too but I'm patient with them until my problem is resolved (which it always is) and I've never had a problem with them. Sometimes they dont know what their talking about but hey we're human we all dont know everything.

So to sum this up lol just be nice and give them a chance.