Did you read it? It says:
Quote:
Have you had to hard-reset (or replace) the phone that created the file(s)?- If you’ve replaced your phone (warranty replacement, upgrade, etc.) the encryption/decryption keys are no longer the same and your files are inaccessible.
- If you’ve had to hard-reset (erase everything back to factory defaults), again, the encryption/decryption keys are no longer the same and your files are inaccessible.
So, the other scenario is that you still have access to the phone, and it hasn’t been hard-reset, great! We can probably get your files off! W00T!
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So the answer is a resounding no again sorry.