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I'll try the software fixes and see if that helps. If it doesn't then I'll call the sprint technician number that the CSR gave me. The case didn't get cracked, the phone isn't damaged at all. The back popped off when I dropped it and the battery fell out. And russ8am's problem sounds the same as mine, so the software fixes probably won't help. And I'm not just getting a new battery because there might be something wrong with the actual phone.
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