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I've had the same problem twice. Both times I resolved it by repeatedly plugging and unplugging the headphone jack. This last time, I almost gave up. I must have plugged and unplugged about 20 times. While trying this "repair", I kept the Windows Media Player running. That way I would know when the phone's speaker was working again.
It sure sucked to not be able to hear callers but answer their calls.
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