Another thing. Use the usb connections located in the back of the computer. I was having a lot of trouble with mine last night and switched. The front usb connections didn't have enough power it seems. That's really odd. When I had XP on my computer I never had that problem, but I also didn't have the Imagio. I had a Touch Pro, Diamond, 6800, and 6900. I'm wondering if the imagio just uses more power to sync?