[The_Omni]

I too have had pretty good service at the service center. Can't say the same about first level customer support on the phone.

I have had my phone worked on three times in the last four years, on two occasions they were able to repair it, on the third they had to order a refurb, it came in two days later and the manager of the service center called me to come pick it up nice as you please.

Now all of these times it was the same service center so this isn't necessarily indicative of all Sprint locations, but at least my local seems to be up on their game.

As far as calling customer support, it seems very hit or miss unless you get to level II or special support. I will say that when I have called business support they have always been very knowledgable and helpful.

The_Omni