Quote:
Originally Posted by zelet
I have to post this because of the hundreds of negative posts...
The green phone button on my mogul wasn't working so I walked into the Sprint store at 2:30 this afternoon. I was helped the second I walked through the door and they took my phone back for service. They even asked if I had already backed up and talked about the new ROM.
So fifteen minutes later they brought a brand new in-box Mogul out for me. They let me keep everything in the box (minus the battery).
I left the store exactly 30 minutes after I walked in with one of the best retail experiences of my life.
Thanks Sprint - you rocked today!
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Well Dorothy, I guess you made it back home to Kansas after you saw the Wizard after all, but unfortunately for most we don't live in kansas, and have never met the Wizard of Oz. Sprint corporate Stores in main stream American have a horrific customer Service Record, but I am willing to bet that it is due to the abundance of consumers returning devices due to functionality and hardware issues and that fact creates a low morale amongst Sprint Personnel due to the high volume of consumer issues on a daily basis.