Quote:
Originally Posted by zelet
I have to post this because of the hundreds of negative posts...
The green phone button on my mogul wasn't working so I walked into the Sprint store at 2:30 this afternoon. I was helped the second I walked through the door and they took my phone back for service. They even asked if I had already backed up and talked about the new ROM.
So fifteen minutes later they brought a brand new in-box Mogul out for me. They let me keep everything in the box (minus the battery).
I left the store exactly 30 minutes after I walked in with one of the best retail experiences of my life.
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Just out curiosity, were you still within the 30 day grace period for new purchases or do you have TEP (insurance) on your phone?