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Thats funny. I took my Mogul into the Sprint store to see what they could do about the bluetooth (dropping calls and such). They told me to come back in one hour. When I picked up the phone the tech said they couldn't find anything wrong with it. He said it made and received calls fine and didn't drop a one. I asked him about a ROM update and he said I was OK. I haven't updated since I got the phone in July. I still have version 2.08.651.4. I can tell you right now they never even looked at it. First off, he never asked me for my bluetooth device to check it. Secondly I checked the call history when I got home and there were no NEW calls made from the phone since the last one that I had made. Now I have been fighting back and forth with e-care. They should change their name to "I don't care". This is the reply I received from the second email I sent them.
Dear _______,
Thanks for writing back.
I'm familiar with some of the information being posted in such forums; however, I cannot verify the accuracy of the content posted on third-party web sites.
I have discussed the issue with my supervisor; however, we are required to adhere to policy, and we are unable to exchange the Mogul for the HTC Touch.
If you have any additional questions or concerns, please feel free to reply to this email, and we'll be glad to assist you further.
We appreciate your business. Thank you, and have a great day.
Dan T
E-Care
Sprint
If the new ROM update doesn't take care of the bluetooth problem I will be dropping Sprint and switching to another carrier.
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