Honestly if I was cmonex/olipro and I saw people *****ing and complaining like this for something that I put in an immense amount of time for to help the community I'd be a little lax on responding too.
Look at their track records - they are honest and for the community. Drop them a
polite note and I'm sure they'll respond when they can.
It's not like you
need that phone of yours unlocked this very instant.
Based on others who are having problems with the first time that they tried any phone I'd say that there's something wrong with their server setup that is flagging phones incorrectly. Be patient - I'm sure they'll work it out in time.