[snowglyder]

So here's my (hopefully) successful story...

I took my TP to Corp. repair store because of battery getting hot, and video freezing when scrolling or moving fast. Took an hour, replaced the batt. and hard reset, still overheating, so they ordered me a refurb TP that came in the next day. That one was worse (still overheating, but kb issues), so I took it to a 3rd party Sprint repair shop by my house, and they couldn't fix it so they ordered another refurb TP. Got it the next day, and this one is even worse (raised send/end keys, rattling speaker) so I immediately called Sprint ATS (877-809-6696), the first tech said Sprint was aware of the issues with the phone and are pro-actively replacing with diff models (no mention of TP2), but that they can't do it so I have to go in-store. I told him I've been to the only 2 that do repairs and they haven't mentioned it, but he said they should know. So I called, instead of going in, and they offered Treo Pro, BB, Snap, even the Pre (which I would like except for the build quality and SERO plan change). So I called ATS back and got a good tech that said they were no longer authorized to replace the phones, but asked me what phone I wanted it replaced with. I told him I didn't know (didn't want to mention TP2) so he said go on the site and check them out and he would call back. He actually called back, and I told him TP2, so he said ok and that he would need to talk to 6 people so give him an hour. Almost 3 hours and no call, I called back, talked to 2 people with no help. He ended up calling me back and putting the TP2 on order, said I should have it in a day or 2. Didn't get it day 2, but called Sprint rep and they said should have it by today. Hopefully it comes in...