[zelet]

I have to post this because of the hundreds of negative posts...

The green phone button on my mogul wasn't working so I walked into the Sprint store at 2:30 this afternoon. I was helped the second I walked through the door and they took my phone back for service. They even asked if I had already backed up and talked about the new ROM.
So fifteen minutes later they brought a brand new in-box Mogul out for me. They let me keep everything in the box (minus the battery).

I left the store exactly 30 minutes after I walked in with one of the best retail experiences of my life.

Thanks Sprint - you rocked today!