[Ed Zachary]

The keyboard on one of our TPs took a crap week a couple of weeks back. Like GatorsUF, we had renewed and upgraded to TPs in July (with Alltel).
FIrst call to tech support resulted in the judgement that, yes, the TP needs to be replaced. Got put through to warranty, who refused to talk.
Another call to tech support and another round of troubleshooting and, yes, the TP needs to be replaced. Got put through to warranty and was told that since VZW doesn't to TPs, the phone would be replaced with a TP2. Unfortunately, none in stock.
When TP2s showed in stock again, another call to tech support and another round of troubleshooting and, yes, the TP needs to be replaced with a TP2. And we're in luck. There are some in stock.
The replacement phone arrived on Friday. An Alltel TP, no back, no battery, the telltale sticker on the inside mangled (to void the 8 months remaining on the warranty, and the body dinged up like it had been skipped across a parking lot.
Another hour + on the phone telling VZW that a mangled, voided TP was not acceptable and was an insult, and a VZW TP was likewise not acceptable since it is, in effect, a downgrade.

The Droid Eris is scheduled to arrive Wednesday.

Guess that is the VZW business model: get the customer's money then do everything possible to keep from delivering.