Your session ID is 7883639.
Time (Eastern) Details
11/14/2009 05:36:35PM Session Started with Agent (Michael R)
11/14/2009 05:36:35PM System: "Thank you for contacting Sprint. My name is Michael R. In order to better assist you; may I please have your first and last name?"
11/14/2009 05:36:35PM Kris: "I would like to change my plan"
11/14/2009 05:37:16PM Kris: "Kris Klass"
11/14/2009 05:37:21PM Agent (Michael R): "I will be happy to assist you with your request."
11/14/2009 05:37:24PM Agent (Michael R): "Thank you."
11/14/2009 05:37:27PM Kris: "ok"
11/14/2009 05:37:57PM Agent (Michael R): "For account security and verification, may I please have the **********-********** digit PIN number on your account?"
11/14/2009 05:38:10PM Kris: "******"
11/14/2009 05:39:18PM Agent (Michael R): "Thank you, one moment please while I access your account."
11/14/2009 05:39:24PM Kris: "ok"
11/14/2009 05:39:59PM Agent (Michael R): "May I ask what plan are you considering changing to?"
11/14/2009 05:40:31PM Kris: "im not sure, would you be able to point me in some direction?"
11/14/2009 05:40:59PM Kris: "I have the ********** everything data plan and dont even use any minutes."
11/14/2009 05:42:05PM Agent (Michael R): "That is the lowest shared data plan that we offer."
11/14/2009 05:42:24PM Kris: "what other kind of plans do you offer?"
11/14/2009 05:43:02PM Agent (Michael R): "Please click on the following link for a list of our plans."
11/14/2009 05:43:04PM Agent (Michael R) sends page: "http://nextelonline.nextel.com/NASAp...ink_SharePlans"
11/14/2009 05:46:44PM Agent (Michael R): "Were you able to access the price plans."
11/14/2009 05:49:33PM Agent (Michael R): "I know your time is valuable and I would like to assist you by answering any questions you have. Would you like to continue chatting with me today?"
11/14/2009 05:50:37PM Kris: "yes hold on one sec"
11/14/2009 05:50:38PM Kris: "I really do not need the **********"
11/14/2009 05:50:39PM Kris: "******************* line anymore."
11/14/2009 05:50:44PM Kris: "I really do not need the ******************* line anymore, what can I do about removing it?"
11/14/2009 05:51:42PM Agent (Michael R): "If you would like to remove that line from your account, please call (**********) **********-**********. Select Option ********** and Option **********."
11/14/2009 05:51:58PM Kris: "Is there a fee?"
11/14/2009 05:54:38PM Kris: "?"
11/14/2009 05:55:57PM Agent (Michael R): "The early termination fee is $**********.********** for line *******************."
11/14/2009 05:56:17PM Kris: "that's crazy?! why do much?"
11/14/2009 05:56:20PM Kris: "so*"
11/14/2009 05:57:42PM Agent (Michael R): "The line has only been in contract for ********** months. Normally the early termination fee is $**********.**********./"
11/14/2009 05:58:18PM Kris: "yes, but have been a customer for years."
11/14/2009 05:58:25PM Agent (Michael R): "That is correct."
11/14/2009 05:58:46PM Agent (Michael R): "Each time the contract is renew the early termination fee starts at $**********.**********."
11/14/2009 05:59:26PM Kris: "I really dont have the money to cancel it, is there another option?"
11/14/2009 06:00:35PM Agent (Michael R): "I apologize, however, it is not if that line is going to be cancelled."
11/14/2009 06:02:08PM Kris: "So since I have been a customer with sprint for years theres nothing you can do to drop that line for like another rate?"
11/14/2009 06:03:41PM Agent (Michael R): "If you would like to remove that line from your account, please call (**********) **********-**********. Select Option ********** and Option **********."
11/14/2009 06:04:42PM Kris: "I guess I will just cancel my whole contract with you people and move to another company like verizon"
11/14/2009 06:04:49PM Kris: "they have better plans anyway"
11/14/2009 06:06:23PM Agent (Michael R): "If you contact our Account Service Department who handles the cancellations, they may be able to work something out with you regarding canceling the line in question."
11/14/2009 06:07:19PM Kris: "is that the number you gave me earlier"
11/14/2009 06:07:30PM Agent (Michael R): "Yes, that is correct."
11/14/2009 06:08:26PM Kris: "alright, is just rediculous how it cost ********** just to cancel a line. would there be able to freeze the line?"
11/14/2009 06:09:33PM Agent (Michael R): "Please contact our Account Services Department and they will be able to answer any questions that you may have about the cancellation."
11/14/2009 06:09:51PM Kris: "alright"
11/14/2009 06:10:06PM Agent (Michael R): "Thank you for your service and have a great weekend."
11/14/2009 06:10:14PM Kris: "ok"
11/14/2009 06:10:18PM Session Ended