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I initially had a credit of $499 when I swapped that caused my bill not to be paid by my credit card in the normal billing cycle last month. Then they reversed the credit and charged me for the Mogul, which was in shipment via a return kit I had called and ordered. I also received a text message from Sprint indicating my account was past due. I called customer service and they said don't worry, it will be cleared up and charged to your credit card this month. Yesterday I checked my bill and I had received a credit for the Touch purchase price of $499, plus tax for a total of $540 something. I did not get credit for the price I paid on the Mogul ($549 plus tax) but I'm not complaining since they swapped phones for me and I had purchased the Mogul about 90 days before the swap.
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