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Old 11-14-2009, 02:18 AM
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tc3jg
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Re: Sprint replacing Touch Pro with Touch Pro 2!

Yes Im going through the run around with asurion now this is my 4rth or 5th touch pro that I have had cant even keep a count on how may I have had I did lose one and yes that was my fault but that one actually didnt have any issues. SO I called as I am getting this weird thing where my text messages I send a text and it stays in my inbox like its a message im receiving. Anyway I called talked to a guy yesterday and he goes through the whole reset practice the phone works afterwards so he says to me if in 24 hours to 48 hours you experience the same problems call back and we will issue a replacement because you are within a yr warranty from us. He then says and I quote "sprint is not allowing us to issue TP2's as replacement devices for the TP as it is such a new device" ..IM thinking in my head this guy is serious wow he really just told me about the phone like hey yeah we have them but we cant give it to you....SO then he says" but we can offer you the treo pro, htc snap, or the blackberry (dont even remember what one he said because I HATE BLACKBERRY) SO then im thinking in my head ok dude I will talk to a different rep because when this phone ends up screwing up again and what do you know its messing up again so I called today and they are like yeah our systems are down because we are making it better for our customers blah blah im calling first thing in the moring and I will not get off the phone until they issue me a touch pro two or do something to compensate me because this phone is ridiculous.
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Well now IVe had the touch pro for about a year and welll its just as dissapointing as the mogul was ....now they may give me this TP2 but i wonder if its time to go a different route than this WM
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