[tranz12]

My touch pro was overheating badly, and the keyboard broke as well. And then the other day, the screen went out. It was my forth touch pro, so I decided to try to get a different phone.

First, I went to a near by ASC and they declared the phone defective and offered me a few options.. Including the touch pro 2. It showed up Warehouse In-Stock - Yes, but everytime he tried to order it, it would tell him its out of stock. So basically I left the store empty handed.

The next day, I called customer service, which they transferred me to tech support. I talked to them about my problems, and they transferred me to a supervisor. The supervisor told me that the touch pro 2 is an option but is on back order.

After the call, I went to a corporate store. At this point, I needed a replacement phone very badly. They declared the phone defective, and told me that they will get me a touch pro 2 which will be here the next day.

I called today, they said its waiting. Got my tp2.. BNIB.

What I learned.
1. ASCs have less privileges than the corporate store.
2. Different stores have different policies.

What to know
1. Be polite and nice.
2. Sprint DID NOT remove the touch pro 2 off of the WEL list. I've seen it on the computer myself. It's just OOS.
3. Do not ask for a touch pro 2
4. I was offered referbs from ASC and tech, but according to the corporate store, they have a different inventory of BNIB touch pro 2s. I do not know what allowed me to be eligible.
5. I did not ask for a TP2, they offered it all three times.

**I will add things I missed accordingly.