[Bridlar77]

I think the point is we purchased a phone and when it does not work it seems most of us are getting the run around that truly are having TP issues.. It gets frustrating when you pay for a high priced phone pay for the protection plan, insurance and truly have issues and they want to give you another device that has the same issues or even worse get one that is even worse off than the original TP you purchased. If you can get them to offer you another device it is a downgrade and they say this is comparable or like model when you are paying more for a phone at the discounted price (TP) then the model you are being offered is at retail price. I too am very dissatisfied. Sprint needs to step up and do what is right for all its TP customers that are having issues with their phone instead of trying to get you to take a model that they themselves no is not a “like” model. The no there is a problem with this phone. I have spoke with several agents trying to just get a TP that works and everyone of them are giving me different information other then No we can only replace it for the same model or a BBY or SNAP if I wanted a BBY that’s what I would have purchased… If they were not able to order this phone then we wouldn’t be reading this everyday and getting more and more mad at the fact that there are people getting the TP replaced with the TP2 so why is it that we would have to go through such BS to get a phone that actually works??? Sprint Please just step up and do what is right for your customers!!!! After all without customers you wouldn’t be around at all.