[austerville]

Originally Posted by gabestover

I was able to get a supervisor in advanced technical support to order me a TP2 in replacement for my 5th TP. This was after talking to about 15-20 sprint reps on the phone at various levels in various different departments, going to two corporate repair stores, and one ASC. The ASC I went to was in Chula Vista, CA (just south of San Diego), where they had told me the TP2 was on their list of valid replacements for the TP, but their system wouldn't let them go through with the order. From what the in-store rep told me, they had had quite a few people come in with TPs with problems like mine and had tried numerous times to order the TP2 for them, but the system just wouldn't let them - it always said the phone was OOS.

When I finally had gotten to the advanced tech support rep that was able to help me, I had spent about 2 to 2.5hr on the phone in a row. Before I was offered the free TP2, I got to what they called the "escalation department" (a transfer from advanced tech support) where had offered me $150 off. They said that's the best anyone would be able to offer. My next call to advanced tech support ended in the free TP2.

I now have my order number, and have confirmed over the phone and online that the order is, indeed, for a TP2, and should be here Friday or Monday (depending on if it's the 2 or 3 of "2-3 business days")

It's definitely hit or miss. I've spoken with 2 supervisors from ATS and they both put notes on my account that I could get a TP2, but that I'd have to get it from the store and it was at the manager's discretion. They even had a rep call the store while I was there and the manager just said that he didn't have any in stock and wasn't able to order one and he offered me other phones on the WEL list, which I declined. I ended up getting them to order me a replacement TP, which I'm returning today due to the reasons mentioned previously. I really find it hard to believe that some stores are able to order it and others can't.