it seems like i get the best results when I flip out and go crazy on they asses

seriously... i have a friend who is constantly getting new free phones like the touch pro, an htc hero, some other phone i forget the name. I wish he would call sprint for me and scream at them and get ME a new phone!
also, whenever I'm running short and want to decrease my sprint bill, I call and complain/yell and eventually money gets taken off my balance lol
OH and my other friend actually said that she gets what she wants by calling and speaking to one rep, have them take some $ off your acct, hang up and call right back and talk to another rep before they have the chance to update your records, give the same speal to the new rep and have them take off some $, then hang up and call back again...just repeat the cycle.