Quote:
Originally Posted by cdodge
oh i forgot to tell my story.
So i call in to 611 for phone support and told them about the issue and they said they would send out another one or i could have ot replaced in the store. so i go into the store and they tell me they wont replace it becasue there is nothing wrong with it. i told them it shouldnt matter if ther is or not i am within my 30 days satifaction garauntee. then i asked if they dont follow that in the store. he said that verizon would not replce it at all. so i called back inot 611 while he was in front of me and had them sent out a replacement and he said wow, what a good deal. i said wow, 30 day satifiaction garauntee means 30 day satifaction garantee does that not make sense to you?
i was so close to closing my verizon account. why do the people in the store suck so bad when i have had nothing but great luck with the phone reps?
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I have never had a good experience at a chain or corporate store. They all seem like they are on the defensive with any issue that I have inquired about. I would just stick to customer support.