[westwood]

I have an ongoing problem with my Alltel Voice Mail. It started, possibly a coincidence, on August 1st when they took over Midwest Wireless. At that time I had a PPC6700 and my wife had an LG4400. They had us switch to the new PPC6800's and still, on either phone if you used the automatic playback option whereby when you call in the messages will play automatically, when you hit 5 to delete - it should delete the message indicator on your phone screen. Ours will not. In my many discussions with Alltel they would reset our voice mail which meant that you had to go in and re-record your messages, etc.. When that was done it puts all your Voicemail items to the default settings and in that mode you have to dial 1 to play your messages. If you leave it in that mode it will delete the voice mail indicator. If you switch it back to automatic playback mode, it will not delete the indicator.

I have spent probably hours on the phone with Alltel and their techs to no avail. Even after I tracked the problem down to the Automatic Playback mode. Does anyone have any inside track with someone at Alltel that can fix this? We had excellent service from Midwest Wireless, but now it's like they don't care!

Westwood
Southern Minnesota