[Turnkeys]

Been going round and round on this one...

About a month ago I called sprint tech 'cause I had no voice or data on my new TP2. It'd been working fine for 3 weeks; get to work, nada. Turns out it was tower issues in my area.

During the call, the tech knocked off unlimited texts from one of my lines. It was from a grandfathered plan.


FAMILY 550(sm) PlanLine 1: $59.99 Minimum Monthly Charge
Line 2: Free
Lines 3-5: $9.99 Each
550 Included Anytime Minutes
Unlimited Sprint Mobile to Mobile
Nationwide Long Distance Included
Unlimited Night & Weekend Mins. Included
Nights: M-ThMonthly charge for service plan $0.00
Plan add-ons for

3 Numbers, Any Network-Unltd
IncludedCellular Call Detail
IncludedShared Family Minutes
IncludedNights and weekends starting at 7pm
IncludedSprint Unlimited Vision Pack 5.00
Total Equipment Protection 7.00
PCS PICTURE MAILIncluded

When I called back to get it fixed, the first rep said 'sorry, but we can upgrade your plan to include unlimted texts.. for an additional $20/mo.' yeah.. supervisor. So I've been dealing with a supervisor for the past month while he escilated the problem to a tech department that deals with expired codes... believe they have a department dedicated to this?

Today he calls me back and says they can't add it back. Best he can offer me ATM is a one time credit to cover an add on for unlimited texts for the remainder of my contract. This sounds like a cop-out to me. It's programming that's preventing them from replacing the deleted feature.

So my question: Is this the best I can hope for? are there other avenues anyone can suggest? I hear "Dan" is answering his own e-mails now; 'course I also hear people just get canned responses.

I've been very cordial during my conversations, and the rep I'm dealing with has been very polite, but I can tell he wants this off his plate. Unhappy with his patched fix, my patience is waning.

Anyone have suggestions?
Thanks