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1. This doesn't sound like normal operation to me. When my screen is turned off, my End Call button functions completely normally. You may wish to try a hard reset among other things before getting your unit replaced, as this is incorrect for it.
2. HTC Home, among other applications, has great Today screen buttons for adjusting this, but I haven't come up with any good solutions for it while in another application.
3. The OK buttons on the side and front also act as close buttons. I rarely, if ever, tap the X button in the top-right corner as the OK button on the side is where my thumb rests naturally, anyway. Extremely convenient.
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