[incende]

I've been reading this thread for a few days now, and I think it is time that I tell my tale of woe. I am now on my 3rd Touch Pro. My original I bought in November of 08 at Best Buy and it worked great until August of this year. It developed a lot of keyboard lag and the GPS started to act very funny(cutting itself off in the middle of giving directions, insisting on making U-turns for no reason, etc). So I brought the phone to a corporate store and the technician agreed the phone was bad. He told me that the Touch Pro was turning out to be a very bad model and I was lucky I had my original for so long. So they ordered me a refurb and it came a few days later. While I was waiting for it, I found this thread and became really concerned about the refurb and so I called Sprint and they stated they would not swap out the phone with another model.
So, I got the refurb and was pleasantly surprised. The battery lasted ~50% longer than my original and it was updated to the new rom from HTC. A few days ago however(so after about 3 weeks) the refurb starting locking up on me, and started to miss texts and phone calls. I have to be able to receive all my calls, and so I called Sprint Customer Service earlier this week to get another Touch Pro. The rep tried to get me to swap to a BB Tour, Curve or a Palm Treo, and I explained that I had a $300 investment in a phone, and all those phones cost at most $150. So they sent me another Touch Pro and for my trouble a travel charger.
I got the package on Thursday of this week and found out they had sent me the charger for a blackberry. Well, technically I could use it, but in case they new refurb broke I didn't want Sprint to be able to blame me for using the wrong equipment. Come to find out, I didn't need to worry about it because the new refurb reset itself in the middle of trying to activate it over echat. It just rebooted while I was trying to enter the information the tech instructed me to. It finally activated and I went to call Customer Service about the charger, so I pressed send to bring up the dialpad and it reset itself again.
So I call and tell them this and they send me to the Escalations department, which informed me they would usually replace it with a Touch Pro2 but didn't have any in stock. They advised me to go to the store and try to get them to replace it with a Touch Pro2 from thier stock. So I go and wait in line just to be told that they didn't have one either and that they would call me when they came back in stock.
Well, today the Fn button has decided to stay on all the time and I cannot send texts anymore and the Sprint reps on the phone say they can do nothing about it. So it appears I am at the mercy of the warehouse and their stock, if they ever replenish it. Just wanted to share this, Thanks.