[stephen240]

mbritt80, I am sorry to hear about your trouble. I am a sprint service and repair manager, and I understand where your coming from. Before our store became a service center I had to go to a different store for service. Needless to say there are two types of sprint stores: indirect and coperate. Try to find an indirect service center, we are generally nicer and don't have the crappy atitude that the cooperate stores do.

Onto your touchpro. There is a program within sprint to get you a different device then the touch pro because we've been facing so many issues with the device. Ask the S&R rep about the WEL changes for the touch pro. And if they don't know what your talking about you IM me and i'll send you the documnet. Basically you have the option of replacing your htc touch pro for one of following: Palm Treo Pro, BB Curve, HTC Snap, BB Tour, or a HTC Touch Pro 2. Although I have not been able to order a HTC Touch Pro 2 yet for a customer because it is still too new of a device.

I hope I helped you out. I hate how coperate runs their stores, I wish I could have all their stores closed down lol. If you need anything email me or IM me. If I don't respond right away sorry, its been quite a while since I've been on this forums lol