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It is a known issue with the phone losing or not getting data connection. Check your software ver on the phone you have a few options go with there new update on utstar.com for the phone or go with windows mobile 6. I havent had the issue in a while. good luck let me know if that works. Verizon may not help you if you have a post pay phone on a prepay account. The error codes I would get was error 37 illroance IP address followed by error code 3
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